Terms and Conditions

Effective from 12 December 2016 - Last updated 4 November 2020

GIVEN THAT

This site, published on the domains www.fruttilio.it and www.fruttilio.com, and any mobile application of Fruttilio (hereinafter, the "Website") are owned by Fruttilio Srl, with registered office in Catania, via Passo del fico sn, tax code and VAT number 05298510875 registered in the Catania business register with REA CT - 356765, and is dedicated to the retail sale of general food, beverages or processed. The Website is designed, built and managed directly by Fruttilio Srl and allows Users (as defined below) to:

  • view the Products (as defined below), such as food, drinks and cosmetics of farmers and / or artisan entrepreneurs or farmers' consortia, which can be purchased through the Website;
  • select the Products they intend to purchase, available for purchase both occasionally (Occasional Service) and by subscription (Subscription Service);
  • use the home delivery service for the Products;
  • pay the amount due to Fruttilio for the purchase of the selected Products, according to the Service (as defined below) chosen.

THE COMPANY, IN THE SCOPE OF ITS FAIRNESS AND TRANSPARENCY POLICY, INVITES EACH USER OF THE WEBSITE (HEREIN, THE "USER"), BEFORE STARTING TO NAVIGATE THE WEBSITE, PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY ("T&C") THAT GOVERN THE SERVICES OFFERED THROUGH THE WEBSITE.
IF YOU DO NOT INTEND TO ACCEPT THESE T&C AND / OR ANY OTHER NOTICE, LEGAL NOTICE, DISCLAIMER OR LIMITATION OF LIABILITY STATEMENT PUBLISHED ON THE WEBSITE, PLEASE DO NOT USE THE WEBSITE OR ITS SERVICES.

1. TERMS AND CONDITIONS OF USE

These T & Cs define and regulate the general conditions of use of the Website and the Services provided to the User by Fruttilio Srl, as identified above, in the person of the legal representativefor the time being(the "Society" The "Fruttilio").

The use of the Website by each User, regardless of whether he is a Visitor User, a Registered User, an Occasional User or a Subscriber User (as defined below), is subject to the terms and conditions set out in present T&C, even if the User does not use any of the Services or features available on the Website.

For the purposes of this contract, the term "T&C" indicates the set of general rules for the use of the Website and the Services as well as the particular conditions governing the use of the individual Services, including any document referred to by it or any other note , legal notice, information or disclaimer published on the Website. The privacy policy (the "Privacy Policy"), the section "Support"and any additional conditions listed in the various sections of the Website are to be considered an integral and substantial part of these T & Cs.

In these T & Cs, in addition to the terms defined elsewhere, the terms listed below will have the meanings attributed alongside each of them. In particular:

Website- means the website accessible at the addresswww.fruttilio.it, but also all internet addresses (eg URLs, domain names and pages) and / or the related application software for the use of the Services that the Company controls or manages and which are used to offer or provide the Services as well as allmirror, replacements and backups and all web pages that the sites include.

For clarity, it is specified that any reference to the "Website" contained in these T&C includes all current or future versions of the website.www.fruttilio.it, as well as any mobile application through which you have access to the site or to the Fruttilio Services and this regardless of whether, in either case, access occurs through a currently existing platform or device or through a future platform or device (including, by way of example and not limited to, any mobile site, mobile application, affiliate or related site intended to provide access to the Fruttilio site or services that may be developed over time).

Society- means Fruttilio Srl, as identified above.

Service- means individually or collectively any service and all the functions associated with it offered on the Website both free of charge and for a fee and offered directly by the Company or by third parties with our contribution. The term "Service" includes, in the absence of specifications, the Website and all services, including paid services, functions, and characteristics that are offered within the Website and which are in any case made available to Users.

User- collectively means the Visitor User or Registered User or Occasional User or Subscriber User and in any case anyone who uses or is about to use or enjoy the Services and / or the Website.

Visitor User- means the user who browses the Website and / or uses the features and / or Services made available to the majority of Users without registering on the Website or subscribing to any Occasional Service or Subscription Service.

Registered user- means the user who registers by providing personal information to obtain access to the use of the Service accessible only after registering (as defined below) on the Website.

Occasional User- means the Registered User who activates the Occasional Service (as defined below) under the conditions indicated in these T&C.

Subscriber User- means the Registered User who activates the Subscription Service (as defined below) under the conditions indicated in these T&C.

Agricultural Producers- are the Companies, the Artisans, the Agricultural Producers or the Consortia whose Products (as defined below) are sold through the Website to Occasional Users and Subscribed Users.

Products- the products sold through the Website to Occasional Users and Subscribed Users.

Conveyor- transport company or freelancer delegated to transport the Products from the Agricultural Producer to the User.

2. CHANGE OF T&C

The Company reserves the right, as indicated below, to update, integrate and modify in whole or in part the terms of these T&C and each of the documents referred to by them, including the Privacy Policy, the Services and their respective characteristics, as well as , by way of example and not limited to, the fees for the use of the Services published therein.

The User undertakes to periodically review the T & Cs, it being understood that the Company will do everything reasonably necessary and appropriate to inform the User, through the Website itself, of any changes to the T & Cs and / or the Services. .

Changes to the T & Cs and / or related Services will be effective from the time of publication on the Website and will apply only to sales concluded subsequently.

The Company will inform Users of changes to these T&C or to the functionality / limitations of the Services and / or their costs by publishing them on the Website and, for Registered Users, by means of a specific communication sent to the User's email address indicated. upon registration on the Website and / or subsequently.

The changes and updates will be deemed accepted by the Users by connecting to the Website or using the Website after the moment in which the change has been published on the Website itself.

If the User does not agree with the changes made, he is invited not to use the Website and, in the case of a Registered User, he can proceed with the cancellation of his account, by accessing the "Profile" section of the Website, by clicking on "Account" and then on "Delete Account".

3. AGE AND RESIDENCE

The Website and the Services offered are intended for Users residing in the Italian territory who have reached the age of 18 (eighteen) years of age. The Service is provided automatically by computerized systems.

The User who intends to register or subscribe to the Service by proceeding with the Registration and subsequently selecting the Services guarantees that he is of age, and that the personal data provided are true, correct, updated, referring to the person who inserts them or entered with the consent of the third party. , assuming all responsibility for the correctness and truthfulness of the information provided. Should there be any changes in the data provided by the Users, it will be the responsibility of the latter to inform the Company of the updates as soon as possible.

4. REGISTRATION TO THE WEBSITE

The navigation of some sections of the Website and the use of the Service offered within the Website are also accessible free of charge by Visitor Users.

The Company reserves the right to allow, even if only temporarily, Visitor Users the use of the Service and access to certain areas normally reserved for Registered Users.

For the purposes of full and complete use of the Service offered by the Website, registration on the Website is required.

4.1. How to register on the Website

In order to use the Services, the User is required to register by providing some personal information (hereinafter, the "Registration"), indicating a valid personal e-mail address and creating your own personal account (hereinafter, the"Profile"), following the relevant registration procedure illustrated from time to time at the time of Registration, to allow the Company to have a sufficient purchase profile to provide the Services.

Access to the Site is permitted only by using the username and password chosen during the Registration phase.

The Registered User may at any time access their Profile to update or modify the data entered, including information relating to their preferences. It is understood that the Registered User will be solely responsible for the truthfulness and updating of such information.

In the event that the User does not complete the Registration or authentication procedure after providing the e-mail address and / or other data required for Registration, the User may receive a limited number of communications that will invite him to conclude the registration process and describe the service for which the registration procedure was initiated, without prejudice to the User's right to delete their data and delete their Profile from the Website by writing to info@fruttilio.it with the subject "Request cancellation ".

4.2. E-mail

The Registered User undertakes to provide a personal e-mail address, which he guarantees to legitimately dispose of and to which he regularly accesses. The Registered User also undertakes to promptly update his e-mail address registered on the Profile in the event of a change. Profiles registered with the e-mail address belonging to subjects other than the Registered User or with temporary e-mail addresses may be deleted by Fruttilio without notice. Fruttilio also reserves the right to validate individual accounts where Fruttilio has reason to believe that the e-mail addresses provided are invalid.

4.3. Deletion of the Profile

At any time, Users can delete their Profile by accessing the "Profile" section of the Website, clicking on "Account" and then on "Delete Account".

5. PRODUCTS

5.1. Offer to the public

All the Products and the prices indicated in the Services constitute an offer to the public with the limitations and methods contained in the Website itself and in these T&C.

5.2. Graphic clothing

The illustrative photographs of the Products have a purely representative function and have the sole purpose of presenting the Products. Consequently, the Company declines all responsibility and does not provide any guarantee with reference to the correspondence of the graphics of the Products published on the Website and that of the Products delivered.

5.3. Variable weight products

Variable weight products (e.g. fruit, vegetables) are offered on the Website in guaranteed minimum sizes and weights.

In the event that the Products purchased include one or more of these variable weight products, the Company will only apply the price calculated at the time of the order, without any consideration of price increases or decreases, which may have occurred subsequently or previously concluded.

5.4. Products per pack

In the event that the Products purchased through the Services include one or more of these products per package, the Company will only apply the price calculated at the time of the order, without any consideration of price increases or decreases, including for promotions, which may have occurred subsequently. or previously concluded.

5.5. Prices

All prices include VAT. The cost of delivery and service management is not included in the price of the Products unless expressly indicated.

6. THE SERVICES

The Service offered by Fruttilio to Registered Users is a service that allows you to:

  • view the Products that can be purchased through the Website;
  • select the Products that the User intends to order and purchase;
  • choose between two distinct ways of providing the Service:
  • occasional, that is to purchase the Products on a one-off basis according to your needs and requirements (the "Occasional Service"),
  • continuous, ie activate the subscription to periodically receive the Products, according to one of the subscription cassette formulas offered, at your home or at the different address indicated (the "Subscription service");
  • pay the amount due to the Company for the purchase of the Products offered on the Website;
  • use the delivery service of the Products to the delivery address indicated by the User.

7. THE OCCASIONAL SERVICE

After the Registered User has registered on the Website, the Registered User will have the right to purchase the Products using the Occasional Service and thus making individual expenses by selecting the Products he wishes to receive from time to time.

If the Registered User decides to use the Occasional Service, he will be subject to the specific provisions referred to in this Article 7 (The Occasional Service).

7.1. Purchase of Products

The Occasional User, by connecting to the Website, will be able to view all the Products available for purchase, selecting those of interest to him and adding them to the cart.

Once the single shopping is finished, by clicking on "Cart", the Occasional User can (I) check the Products added to the cart, the relative purchase price and the total cost of the single shopping, (II) add or delete the selected Products by clicking on the relative symbols and (III) proceed with the purchase of the Products by clicking on "payment".

In the "Cashier" section, the Occasional User must confirm their shipping and billing data, choose the delivery time and complete the purchase order by proceeding with the payment using one of the payment methods available in the "Your receipt" section. . In this section, the Occasional User can also enter the coupon code to take advantage of any promotions received.

The amount of the single expense will be debited exclusively following the acceptance of the purchase order by Fruttilio.

7.2. Purchase order

The purchase order completed by the Occasional User following the procedure indicated in paragraph 7.1 above will be binding for the Company only if the entire order procedure has been completed regularly and correctly without any error messages being highlighted. by the Website.

7.2.1. Purchase order acceptance

The Company will verify the purchase order and the availability of the Products.
The acceptance by the Company of the purchase order for an Occasional Service entails the immediate debit of the amount of the single expense according to the payment method selected by the Occasional User.

7.2.2. Confirmation of the purchase order

Following acceptance of the order, the Occasional User will receive confirmation by e-mail of the purchase with express indication of the summary of the Products ordered and the relative prices, the date and time of delivery and the general and particular conditions applicable. to the order itself.

7.3. Fee and payment methods

To proceed with the purchase of the Products, the Occasional User must select the payment method from those available on the Website.

7.3.1. Payment by credit card or through the PAYPAL payment system

To ensure maximum security, the Registered User will carry out the payment transaction directly on the secure server of the payment system provider.

The data for payment by credit cards are processed directly by the payment system provider as specified in the Privacy Policy.

Once the order is confirmed, the Registered User will be redirected to the PayPal site where he can make the payment with his account or using a card, even prepaid, or in any case according to the methods accepted by Paypal and in compliance with the relative conditions.

ATTENTION

With the activation of the Occasional Service, the Occasional User:

a) guarantees the availability of the sum necessary for the payment of the Products ordered through the Occasional Service;

b) expressly authorizes the Company or third parties authorized by it to keep the identification of the credit card on their systems in order to allow the Occasional User to buy back the Services in an easier way;

c) expressly authorizes the Company to make the receipt / invoice of the Occasional Service available on the personal profile ("Invoice history" section) where it will be available for downloading the electronic document.

7.3.2. Billing

If the purchase is made by a professional, it will be possible to request an invoice by selecting the appropriate box during the order procedure and entering the billing data including tax code and / or VAT number. The professional is responsible for the correct insertion of billing data and is expressly informed that, in case of failure to request the invoice during the order, it will not be possible to request it later.

8. THE SUBSCRIPTION SERVICE

After the Registered User has registered on the Website, the Registered User will have the right to purchase the Products using the Subscription Service, thus taking advantage of the possibility of receiving seasonal food products every week or every two or four weeks. .

If the Registered User decides to use the Subscription Service, he will be subject to the specific provisions referred to in this Article 8 (The Subscription Service).

8.1. Activation of the subscription

In order to activate the Subscription Service, the Registered User must access the "Cassette" section of the Website and select one or more subscription cassettes and the relative size from those available.

For each delivery of the individual subscription cassettes, by accessing the "Cart" section, the Registered User (as well as the Subscribed User) will have the right to replace online, up to a maximum of two, the Products of the subscription cassette with others who can choose directly from those available on the Website. This replacement will not be effective for subsequent deliveries of subscription cassettes.

By actually purchasing at least one subscription box, the Registered User assumes the role of Subscriber User.

The Subscriber User has access to the "Subscription Management" section, where he can change the reception frequency of each subscription box from every week to every two weeks or every four weeks.

8.2. Purchase order by subscription

The purchase order of the Products through the Subscription Service sent by the Subscriber User will be binding for the Company only if the entire activation procedure of this Service has been completed regularly and correctly without any error messages being highlighted by of the Website.

The modification order of individual Products referred to in the selected subscription box sent by the Subscriber User, will be binding for the Company only if the entire procedure for replacing the Products has been completed regularly and correctly without any highlighting of messages. error on the part of the Website.

8.2.1. Acceptance

The acceptance by the Company of the activation of the Subscription Service entails the recurring charge on the credit card of the cost relating to the subscription boxes selected in addition to the delivery costs, where the "" Premium "" delivery method has been selected .

The acceptance by the Company of the modification of individual Products of the selected subscription cassettes provides for the explicit payment by the User and involves the debit on the credit card of the cost relating to the subscription cassettes as modified due to the replaced Products. . If not confirmed by the User with an explicit payment, the changes to the subscription cassettes will not be confirmed at the recurring charge.

8.2.2. Order confirmation

Following acceptance, the Subscriber User will receive an order confirmation via email, with a summary of the Products ordered and their prices, the date and time of delivery and the general and particular conditions applicable to the order.

8.3. Fee and payment methods

To proceed with the activation of the Subscription Service, the Subscriber User must select the payment method from those available on the Website.

8.3.1. Payment by credit card or through the PAYPAL payment system

To ensure maximum security, the Registered User will carry out the payment transaction directly on the secure server of the payment system provider.
The data for payment by credit cards are processed directly by the payment system provider as specified in the Privacy Policy.

8.3.2. Specific charges of the Subscriber

The Subscriber User undertakes as of now to promptly update the data provided in the event of a change in the payment method selected upon activation of the Subscription Service, as well as any subsequently modified.

If failure to update the respective payment data makes it impossible to proceed with the payment of the Subscription Service, Fruttilio will have the right to suspend the provision of the Subscription Service until the date of regularization of the information necessary to complete the payment.

ATTENTION

8.3.3. By activating the Subscription Service, the Subscriber User:

a) guarantees the availability of the sum necessary for the payment of the Products ordered through the Subscription Service and, in the event of renewal of the purchase orders for the Products, guarantees the availability of the amount requested for each renewal period prior to the expiry;

b) expressly authorizes the Company or third parties authorized by it to keep the identification of the credit card on their systems in order to allow the same to buy back in an easier way;

c) expressly authorizes the Company to make the receipt / invoice for the Subscription Service available on the Personal Profile ("Invoice history" section) where it will be available for downloading the electronic document;

d) expressly authorizes the Company or third parties authorized by it to periodically credit the amount for purchases and the weekly / biweekly cost of the subscription of the Subscription Service according to the payment method indicated when activating the Service, as well as possibly subsequently modified.

8.3.4. Billing

If the purchase is made by a professional, it will be possible to request an invoice by selecting the appropriate box during the order procedure and entering the billing data including tax code and / or VAT number. The professional is responsible for the correct insertion of billing data and is expressly informed that, in case of failure to request the invoice during the order, it will not be possible to request it later.

8.4. Suspension of the Subscription Service

The Subscriber User has the right to suspend the Subscription Service at any time and at no additional cost. In the event that the Subscriber User intends to suspend the Subscription Service for a certain period, without proceeding with its complete deactivation, he must access his Profile, enter the "Subscription Management" section and select "Skip delivery" or indicate the day in which he would like to receive the next delivery.

The suspension will take effect:

  • immediate, where the communication has been received by the Company by the closing date of the weekly / bi-weekly / four-weekly order, in the reference period indicated on the Website, or
  • starting from the following weekly / bi-weekly / four-weekly order, if the communication has been received by the Company after the closing date of the weekly / bi-weekly / four-weekly order, as appropriate.

8.5. Termination of the Subscription Service

The Subscriber User has the right to interrupt the Subscription Service at any time and at no additional cost. In the event that the Subscriber User intends to deactivate the Subscription Service, he must access his Profiles, enter the "Subscription Management" section and select "Delete Subscription".

The deactivation of the Subscription Service will be effective:

  • immediate, where the communication has been received by the Company by the closing date of the weekly / bi-weekly / four-weekly order, in the reference period indicated on the Website, or
  • starting from the following weekly / bi-weekly / four-weekly order, if the communication has been received by the Company after the closing date of the weekly / bi-weekly / four-weekly order, as appropriate.

9. GIFT VOUCHERS

The gift voucher is a virtual card that can be redeemed. It can be used for the purchase of Products exclusively on the Fruttilio website.

The amount is scalable and therefore can be used for multiple purchases until the contained value is completely exhausted or partial payment of a purchase and the resulting balance can be used for future purchases. The balance does not entitle you to cash refunds for the contained amount nor can it be exchanged for cash.

The gift card cannot be reloaded and must be used within 12 months from the date of purchase. The residual value of the gift voucher can be checked at any time on the Website by consulting the "Credit" item both in the "Cart" and at the "Cashier".

The gift voucher is associated with a Profile and cannot be used or sold for third party account purchases.

In case of loss of the code, the voucher cannot be blocked, it will not be replaced and no responsibility can be attributed to Fruttilio for its improper or unauthorized use.

10. DELIVERY OF PRODUCTS

10.1. Delivery methods

The Company will arrange for the delivery of the Products to the address indicated by the Occasional User and the Subscriber User by means of selected professional Transporters.

The Company delivers the purchased Products only in the authorized areas and also indicated in the "FAQ" section. The Products will be delivered on the days and at the times chosen by the Occasional User and the Subscriber User. Unless explicitly agreed in writing, the presence of the Registered User or his representative is required for delivery at the address and time slot indicated in the order.

The delivery service is guaranteed only for homes that can be reached with the means supplied to the Company's suppliers (for example, homes that can only be reached via dirt roads or exclusively pedestrian streets are excluded).

10.2. Complaints

Upon delivery of the goods, the User, or the person appointed by the latter, will be required to verify that the packaging is intact, not damaged or otherwise altered. Any damage to the packaging and / or the Products must be immediately contested by the User, placing a written control reserve on the Transporter's delivery document and specifying the reason for the reserve (by way of example "Punched packaging", "Tampered packaging" ). For any anomalies found on the Products, other than those due to the physiological deterioration of food products or the mere imperfection of the packaging, the User may contact the Company at the email address info@fruttilio.it or through the "Contact Us" section of the Site Web and specifying the defects found and documenting it with photographic material.

10.3. Delivery failure

The Registered User acknowledges and accepts that in case of impossibility of delivery of the Products due to his (or the person in charge of receiving the shopping) non-presence at the time of delivery on the day and in the agreed time slot, the Products will not be canceled. from the order and the relative amount will not be re-credited to the Occasional User / Subscriber User.

10.4. Responsibility

The Company undertakes to execute the Services in good faith and to fulfill, or ensure that they are fulfilled, with the utmost diligence, all the obligations established therein in the spirit of solidarity and self-organization that characterizes and must characterize all activities and services offered and used by Users through the Website.

The Company will not be responsible for any delays occurring during transport. Likewise, the Company cannot be held responsible for any loss, damage, incorrect or non-delivery caused by events and / or causes of force majeure or unforeseeable circumstances, such as by way of example but not limited to: natural disasters, adverse weather conditions (such as for example heavy snow), any strikes (by its own or other employees), accidents to means of transport, explosions or any other cause, similar or different, occurring outside the control of the Company and not attributable to it, even pre-existing, which prevents or aggravates the 'total or partial execution of the contract.

11. RIGHT OF WITHDRAWAL

11.1. Cases of exclusion of the right of withdrawal

Pursuant to art. 59, paragraph 1, lett. d) and e) of Legislative Decree 6 September 2005, n. 206 (Consumer Code), the right of withdrawal is excluded in relation to:

a) Goods purchased by a non-consumer User and / or who requires an invoice;

b) Assets that are likely to deteriorate or expire rapidly; And

c) Sealed goods which cannot be returned for hygienic reasons or related to health protection and which have been opened after delivery.

With reference to the cases of exclusion of the right of withdrawal listed above, the User, in particular, is informed and accepts that the Products that "risk deteriorating or expire rapidly" include all food products, as the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storage. Therefore, for reasons of hygiene and the protection of Users, the right of withdrawal is only applicable for Products purchased on the Website which can be returned to Fruttilio, intact in their respective seal, and put back on the market without endangering the health of consumers.

11.2 Exercise of the right of withdrawal

The Occasional User and the Subscriber User may exercise the right of withdrawal, pursuant to art. 52 and ss. of Legislative Decree 206/2005, in relation to specific Products, other than those listed in the previous paragraph 11.1, provided that these, after delivery, have not been opened or their seals altered.

In cases where the exercise of the right of withdrawal is permitted, the User has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.

To exercise the right of withdrawal, the User must send Fruttilio, within 14 days from the date of delivery of the Products, a written communication by e-mail to the following email address info@fruttilio.it with the subject "Exercise of the right of withdrawal "and:

a) attaching the downloadable form here or;

b) expressly declaring its intention to withdraw and providing the following additional information:

I. purchase order number and date;

II. delivery date of the purchase order;

III. the name and address of the Occasional User / Subscriber User;

IV. the indication of an email and telephone number of the Occasional User / Subscriber User;

See the article code or the articles for which the right of withdrawal is to be exercised.

The right of withdrawal applies to the Product purchased in its entirety; therefore, if the Product is made up of several components or parts, the right of withdrawal cannot be exercised only on part of the purchased Product.

Upon receipt of the communication to exercise the right of withdrawal, Fruttilio will open a file for the management of the return and communicate to the User the instructions on how to return the Products, which will take place by courier indicated by Fruttilio itself.

In case of exercise of the right of withdrawal, Fruttilio will refund the User the full amount of the returned Products, within 14 days from the date on which the notice of withdrawal was received, without prejudice to Fruttilio's right to suspend the payment of the refund until actual receipt of the Products. The refund will be made using the same payment method used by the User.

12. USER OBLIGATIONS

The User undertakes not to use the Website and / or related Services for illegal purposes or for purposes not contemplated in these T&C. The User may not use the Website or the related Services in a way that would damage or otherwise prejudice the Website or interfere with the use and enjoyment of the Website of the related Services by other Users.

The Registered User is required to keep the access credentials to his Profile confidential and is responsible for any use of the Website that is made by anyone who accesses using his credentials. The Registered User undertakes in any case to (I) not to use machines, algorithms, software or other automatic functions to generate the recall of pages or materials, (II) not to generate page references, through "chains of St. Anthony" , e-mail or other means, through which a person or group of people is requested to consult a page and (III) notify the Company immediately in the event of a suspected breach of the security of their Profile.

13. LIMITATION OF LIABILITY

The Company undertakes to implement the rules relating to the cold chain (where necessary) and in general the quality standards relating to the Products exclusively up to the time of delivery at the place indicated by the Occasional User / Subscriber User; any liability relating to the poor condition of the Products due to improper storage after delivery or at other delivery points authorized by the user is excluded.

The Company declines all responsibility for the information, data and any technical or other inaccuracies that may be contained on the Website.

The Company declines all responsibility for the information provided / acquired directly by the individual Agricultural Producers.

Any disputes relating to the execution of the Service may be raised, under penalty of forfeiture, within 48 (forty-eight) hours following delivery by writing to info@fruttilio.it or via the "Contact us" section, documenting the dispute also with photographic material.

The Company will not be liable for any damages deriving from the inaccessibility to the Services deriving from problems connected to the network, to the providers or to telephone and / or telematic connections over which it has no control, to the failure and / or faulty functioning of the electronic equipment of the 'User or the Company's suppliers.

The Company assumes no responsibility for content created or published on third party sites with which the Website has a hypertext link ("link"). The User who decides to visit a website connected to the Website does so at his own risk, assuming the burden of taking all necessary measures against viruses or othermalware.

In order to ensure maximum freshness linked to the seasonality of the Products and the variability of production depending on atmospheric conditions (drought, heavy rains, snowfalls, frosts), the Registered User acknowledges and accepts that all the Products indicated in the order sent and accepted by the Company.

In this case, the Company will promptly reimburse the amounts relating to the Products ordered and not delivered.

For each order placed, Fruttilio will issue a specific receipt or, upon request, an invoice for the Products shipped which will be sent to the Registered User by e-mail (pursuant to and for the purposes of Article 14 of Presidential Decree 445/00 and of Legislative Decree no. Lgs. 52/2004). The data provided by the Registered User at the time of the order will be included in the relevant receipt / invoice, it being understood that no changes will be possible following the issue of the receipt / invoice itself.

14. RESOLUTION. TERMINATION OF SERVICES

The Company reserves the right to notify the User of the prohibition of access and use of the Website and the Services, or part thereof, at any time and with immediate effect, in the event of a breach by the User of the obligations to its cargo foreseen under the preceding Articles 7.3 (Fee and payment methods) and 8.3 (Fee and payment methods) and 12 (User obligations).

Access to the Website may also be temporarily interrupted in the event of technical problems or to ensure its maintenance. Such interruptions will be communicated if possible on the Website.

At any time, the Company may make improvements and / or changes to the Website and the Services if this is necessary for technical reasons or in order to comply with current legislation.

The Company also reserves the right to cease, in whole or in part, the provision of the Services at any time and with reasonable notice in order to allow Occasional Users and Registered Users to use the orders sent. In such cases, the Company will promptly notify Registered Users, Occasional Users and Subscribed Users via e-mail and, in general, to Users, by means of a notice on the Website.

15. ADDITIONAL INFORMATION. SUSPENSION OF SERVICES

The Company reserves the right to ask the Occasional User and the Subscriber User for additional information or to send copies of documents proving ownership of the card used.

The Company reserves the right not to accept the purchase order and / or to terminate the obligations arising from these T&C with immediate effect in accordance with the provisions of Article 14 above (Resolution. Termination of Services) in the event that the Occasional User or the Subscriber User does not provide information and / or copies of documents demonstrating ownership of the card used to pay for the Products ordered.

Without prejudice to the Company's right to terminate these T&C with immediate effect in accordance with the provisions of Article 14 above (Resolution. Termination of Services), the Company will also have the right to suspend in whole or in part the Occasional Service or the Subscription Service in the event of unavailability of the amounts necessary for the purchase of the Products ordered in accordance with the provisions of paragraphs 7.3.1 and 8.3 above. 3.

In no case can the Company be held responsible for any fraudulent use of credit cards by third parties when paying for Products purchased on the Website.

16. PRIVACY POLICY

The Company will process the Users' personal data in compliance with the privacy legislation as defined in detail in the information on the processing of personal data, Privacy Policy, available in the respective section of the Website.

17. APPLICABLE LAW. DISPUTES

17.1. Applicable law

These T & Cs, including the documents referred to therein and the other legal notices published on the Website and in general the relations between the Company and the Users of the Website are governed by Italian law and must be interpreted in accordance with the same.

17.2. Extra-judicial conciliation

Pursuant to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code), the Registered User can make use of the joint conciliation procedure (the "Joint conciliation").

The procedure can be started if the Registered User, after having submitted a complaint to Fruttilio, has not received a reply within the term of 30 days or has received a reply that is not considered satisfactory by him.

The Registered User who decides to make use of the Joint Conciliation procedure is obliged to send the application to the address:conciliazione@consorzionetcomm.itor at the fax number 02/87181126.

For more information, please refer to:http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl

Pursuant to Article 14 of EU Regulation no. 524/2013, the Registered User can also use the "ODR platform(Online Dispute Regulation), reachable by clicking on the following banner:

17.3. Further Disputes

Any disputes connected and connected to the use of the Website and the Services contemplated therein, which are not susceptible to a settlement through the Joint Conciliation procedure referred to in paragraph 17.2, are reserved to the Italian jurisdiction and the mandatory and exclusive territorial jurisdiction of the Court. of Catania.

Specific approval of the T&C pursuant to and for the purposes of Articles 1341 and 1342 cod. civ.

Pursuant to and for the purposes of Articles 1341-1342 cod. civ., the parties declare that they have read and understood, and therefore expressly approve the Articles: 2 (Change in the T&C), 4 (Registration on the Website), 5 (Products), 7 (The Occasional Service), 8 (The Subscription Service), 9 (Gift Vouchers), 10 (Delivery of Products), 11 (Right of withdrawal), 12 (User obligations), 13 (Limitation of Liability) 14 (Resolution. Termination of Services), 15 (Additional information. Suspension of Services) and 17 (Applicable law. Disputes).

With the release of his / her definitive authorization for Registration, therefore, the User fully and explicitly approves, without any reservation, the aforementioned clauses and identified in part in the previous paragraph.